One address reaches us for everything. We are a small operation, so plain email works better than a ticket form.
Docs Printing SRL is the company that operates ReceiveSMS.ink. Post reaches us, but email is considerably faster.
Whatever you are writing about, these three things save a round trip: the phone number involved, the approximate date and time, and what you expected to happen instead.
A number is not receiving messages, the page will not load, or something looks broken. Tell us which number and roughly when you tried, and we can check the delivery logs.
Questions about a charge, a cancellation, or a renewal. Write from the email address on the account so we can find it. You can also cancel yourself at any time from the account menu.
If one of our numbers is being used against you or your service, tell us the number and what happened. We suspend numbers and block senders when a report holds up.
If a message on a public number contains your personal data, send us the number and the approximate time and we will remove it. All public messages are deleted automatically after 30 days regardless.
Access, correction, deletion, or a copy of your data. Write from the address associated with your account. We respond within 30 days.
Anything else — integrations, bulk numbers, or questions about how the service works.
Two questions come up constantly, and both are answered already: